Corporate Services

Advanced Leadership Communication Seminars

Successful businesses spend a tremendous amount of money creating a favorable image of their company. The most successful and respected companies in America take it one step further. They invest in the image of their most important asset, their employees. Employees create an instant and lasting impression through their appearance and their communication skills. The right consistent image fosters not only a positive reaction from customers but creates greater employee self-esteem, productivity and an enhanced bottom line. 

We can help you:

• Create the right professional and personal visual image
• Project positive, powerful and lasting impressions
• Educate and train your employees to project a consistent professional image consistent with your organization and the employee’s own personal style.
• Command authority and respect when communicating
• Obtain the business results the company wants
• Create greater employee self-confidence, teamwork, and productivity.

What services can we provide your company?

• Our service includes visiting your facility and analyzing every occasion at which your company makes contact with a prospect or customer. This might include the initial customer contact, the phone greeting, the receptionist greeting, and the actual sale, follow-up after the sale, interaction with delivery people, and interaction with servicemen. We will identify where customer contact may be negative and help you identify the areas that may need improvement. 
• We will then customize and implement a total image package consisting of educational and motivational seminars for your employees, to address your company’s unique needs.
• We will bring in experts in other specialized fields where needed.
• Together, with our team of experts, we excel at creating superior communications strategies and at expeditiously implementing those initiatives in a cost-effective and timely manner while working on a turnkey project basis. Our custom-designed programs focus on enhancing the communication skills of leaders and on upgrading their public image. Videotape feedback heightens the training experience and is available at additional cost. The results-oriented programs are aimed at goal achievement.
• We can also provide individual image coaching for key managers and executives.

Our Basic Modules

• Professional Wardrobe Development
• Your Professional Image – Non-Verbal Communication
• Magnetizing Customers With Effective Public Relations
• Media Training - Media Do's and Don'ts
• Public Speaking/Powerful Presentations
• Crisis Management - Being Prepared For The Unexpected
• Using Technology To Create A Professional Image
• The Telephone – The Front Door To Your Business
• The Final Touch – Business Etiquette For The Executive
• Customer Service That Will WOW Them
• Interactive Marketing - People Power
• Time Management - Adding More Hours To Your Day
• Get Organized!
• International Protocol
• Mystery Shopping
• Your Image In The Medical Profession

What are some of our most popular seminars?

• YOU Are The Front Door To Your Business
• Sales Training 101: Selling Yourself
• Professional Wardrobe Development - Addressing The Professional Dress Issue
• Non-Verbal Communication - What Is It Saying About You?
• Using Technology To Create A Professional Image
• The Telephone - The Front Door To Your Business
• Business Etiquette For the Executive - How It Impacts Your Bottom Line
• The Business Lunch and Dinner - Can What You Don't Know Hurt Your Business?
• Customer Service That Will Keep Them Coming Back
• People Power - In and Out of the Office
• The Interview - Improving Your Odds
• International Presence - Did You Really Mean What You Said?
• Your Image In The Medical Profession

Overview of Our Seminars

• Sales Training 101:  Selling Yourself

  Many people say that they are not in sales, and yet each and every one of us is in sales. Before we can persuade someone to follow our path in leadership, adopt our ideas, or buy our product, we have to sell ourselves. How do we sell ourselves? In this seminar we take a general look at wardrobe, grooming, and non-verbal communication as factors that can frame us as competent, knowledgeable, and powerful. Then we examine our communication skills and look at the impact they have in selling ourselves to others.

   

• Professional Wardrobe Development

Even though we wish decisions were based on what’s inside – our competencies, our work ethic, our talent – fair or not, initial impressions are based on what others see and how they interpret it. How we dress in business is one of the most important tools we have in effectively communicating our message. Having a clearly written dress code policy is just the first step and we can help you develop an effective policy or up-date your existing one.

Educating the employees on the implementation of the policy is key. Our Professional Wardrobe Development Seminar will give definition to business casual dress. It will provide images and scenarios that will equip participants to make decisions about what might be appropriate, regardless of their business demands. Most importantly, participants will leave the program understanding that the way we dress and the way we present ourselves in business provide the foundation for initial impressions and establish the way we are perceived.

Topics include, but are not limited to:

• Presenting a positive image
• The professional dress issue
• Importance of appropriate business attire
• Tips for flattering your body type
• Building a wardrobe with investment dressing
• Grooming for the workplace

We communicate whether we want to or not. Most people think of communication as speech and yet, what we don’t say, speaks volumes about us. Studies have shown that the unspoken messages people send may amount to more the 65% of the total message sent.

In this seminar, participants will learn:

• Specific behaviors that will convey assurance and poise.
• How to communicate effectively by recognizing behavior styles.
• How to know when to close a sale and when to walk away.
• How to get someone to say "yes" when they really want to say "no".
• How colors appeal to emotions and which colors generate a favorable response and which ones can generate a negative response.

Every time your customers come in contact with you or your business, an impression is formed. It is important that it be the right impression. While technology has brought us much faster communication, it has also diminished human contact and it can be more difficult to create the impression that we wish to create.

Using the high-tech tools to your best business advantage is vital for everyone within your business – from secretaries to management. The cost of a faux pas can be far reaching.

There are seven high-tech tools that we most commonly use in business. They include the telephone, Internet, voice mail, fax machine, e-mail, cellular telephone, and pager. They are used for sales, gathering information, and building business relationships. This informative seminar addresses the problems associated with modern technology and offers solutions to help executives communicate more effectively and eliminate some of the most common, yet costly, mistakes.

This seminar focuses strictly on telephone skills.

There are more than 220 million telephones in use in the United States. We make and receive calls from our offices, our homes, and from our cars. Most people carry cell phones or pagers today, so there seems to be hardly a time in our day when we are not in communication with others.

Every time you pick up the phone, you are creating an impression of yourself and your company. The telephone is one of the most powerful communication tools we have and there are few business skills more critical to your success than being able to communicate effectively by telephone.

In this hands-on seminar, we show you how to create a lasting impression with every call. Topics include

• Voice mail messages that leave a positive impression
• Leaving messages that get return calls
• First Impressions – answering the phone
• Making phone calls – opening lines
• Controlling the conversation – understanding open and closed questions
• Dealing with difficult people
• Controlling call times
• Closing the conversation
• Special situations
• Telephone etiquette

What is etiquette and why is it so important to today’s professional? Etiquette is simply another tool you need in the business world. While etiquette alone will not get you the job or get you to the top of the corporate ladder, it will give you that extra edge that will make a difference between you and someone else, whether it is getting the job or advancement or closing the deal. In today’s highly competitive business arena, good etiquette is just good business.

This is a full day seminar. The morning is spent covering topics such as

• Hosting a Successful Business Meal
• Being the Guest at a Business Meal
• Silverware Savvy
• Dining Decorum
• Eating Various Foods and Menu Recommendations
• Tipping

Our morning session is followed by lunch at a local restaurant, where we practice dining etiquette skills while enjoying a nice lunch.

In the afternoon we cover basic business etiquette. Topics include but are not limited to:

• Making Business Introductions the Right Way
• Handshakes That Win Respect
• Forms of Address
• Rising to the Occasion
• Business Etiquette Gaffes

The goal of this seminar is to help you improve your customer service. You will learn tips on improving customer service and how to turn customer problems into opportunities for better customer service.

Topics include, but are not limited to:

• Understanding Your Customers
• Setting Quality Service Standards
• Gift Wrap Those Complaints
• Five Steps To Pleasing Difficult Demanding Customers
• Keeping In Touch
• Eight Tips On How To Say ‘Thank You’

It has been said that the secrets to success lie in not what you do but in how you do it and how well you work with others along the way. This program focuses on the importance of networking and how it can empower you. Topics include, but are not limited to:

• Understanding networking
• The three basic rules of networking
• Memorable introductions
• When to present a business card
• Telling client benefit stories
• Making small talk
• Tips for remembering names
• Listening techniques

• International Presence

Our world gets smaller every day and more and more business is done internationally. To ignore the international market would be folly. And with new technology, we can be on the other side of the globe in just hours. Once we have reached our destination, we find that other countries have different customs than we do. Faux pas in other countries carry a high cost.

What about your employees from other countries? Do they understand our customs?

This seminar will be customized to fit your particular needs. Some of the topics that may be covered are:

• How to minimize culture shock
• Developing an international attitude
• International greetings
• Verbal and von-verbal communication - avoiding misunderstandings
• Appropriate business attire abroad
• Dining etiquette in other countries
• Gracious gift-giving

• Your Image In The Medical Profession

This program focuses on the need by medical professionals to be alert to the importance of appearance and non-verbal communication in dealing with patients. Both are important factors in convincing patients in those first few seconds that they are getting the best professional treatment possible. Some of the topics covered are:

• Courtesy to the disabled
• The importance of eye contact and posture
• Presenting a positive image in uniform
• Grooming
• Telephone etiquette